Shop Info & Policies

CURRENCY:

All our retail prices include GST (Goods & Service Tax) and are stated in NZ dollars.

POSTAGE:

Our postage rates on this website are for sending within New Zealand only, with regular ParcelPost for parcels up to 5kg. If you would like anything posted either by courier, courier&signature service in New Zealand or overseas, please contact us and we are happy to give you a quote accordingly.

CUSTOMS:

When you make a purchase from overseas, you might be subject to import duties and taxes, which are applied when a shipment arrives in its country of destination. These will vary from country to country. We recommend you to check the appropriate website of the country you wish your order to be delivered to, to check how duties and taxes will be applied to your order and if additional costs may incur.

PICK-UP FROM STORE:

Certain goods, like our ceramics, we are not comfortable posting at this stage. But we are happy to arrange with you a convenient pick-up time from our store. All other products can of course be picked up as well.

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OUR RETURN/REFUND POLICY:

If you are not happy with the quality of the product, or you find your purchased item to be different then what you expected, it can be returned, either for an exchange or a refund. You will need to contact us and return the item within 2 weeks of receiving it. This only applies to items bought online. Return postage will be your responsibility but will be refunded if the item is faulty. This is according to New Zealand consumer law.

GIFT VOUCHERS:

We also have gift vouchers for the store available, starting from an amount of $20. They can be purchased in store or online, and can be posted to any address. 

ENQUIRIES:

We only have a selection of all our wonderful products available on this website. If you have seen something in the store which you can’t find on here, please don’t hesitate to contact us. We might still have that particular item available or can get in touch with the supplier to see if another one can be made. Certain products can also be custom made in either different colours or materials.

Shop phone: 09-4037073 (during shop hours)

Email: info@wood2water.co.nz

SHOP OPENING HOURS:

Summer Season (from Labour weekend until Easter): 

  • open 7 days from 10.00 am to 5.00/5.30 pm.

Winter Season (from Easter to Labour weekend): 

  • open Thursday til Monday from 10.00 am to 4.00 pm

  • closed Tuesday, Wednesday